Stay Ahead of E-tailers: How to Meet and Exceed Customer Expectations
This webinar was originally held on October 29, 2024 and is now available for on demand viewing.
Duration: 1 Hour
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Summary
Back by popular demand! Net Driven is helping smaller tire businesses as they face the significant challenge of establishing a strong online presence, often finding themselves outmatched by large wholesalers and retail brands.
In July, we shared the modern buying journey and how it begins long before shoppers set foot in your tire and service shop, with most consumers researching tires and services online before driving to the shop for purchase. Many of you were able to apply these practices, but we’ve heard you want more - so Net Driven is back to dive deeper into strategies and cost-effective solutions for creating a digital experience that meets the expectations of your shoppers and helps level the playing field for your business.
Attendees will learn how to:
- Understand the modern consumer’s online buying journey and customer service expectations that influence their purchase decisions
- Make small changes to your web presence that can yield a big difference in traffic
- Leverage distributor connections to fulfill consumers’ purchase needs without maintaining a large inventory stock in store
- Keep customers loyal by re-engaging them after their purchase and keeping them in your sales funnel
Speaker
Aubrey Amborn has over 20 years of experience in dealer sales and marketing. Currently serving as Director of Sales for Net Driven and Interact RV. Aubrey has led teams across many LeadVenture brands, including TCS Technologies, and Dealer Spike (formerly ARI Network Services).
Aubrey has built strategic partnership programs with companies like U.S. Auto Force, Keystone, NTP-STAG and Land ‘N’ Sea that have allowed dealers and jobbers more turnkey online solutions to service their customers. Her exposure and experience in different verticals over the years has allowed her to maximize what works and what to avoid. She is passionate about her teams, our partners, and the dealers they serve.