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Why Spencer Carruthers Loves His Dealership's 'New Normal'

Jan. 9, 2025

Operational changes Spencer Carruthers made during COVID-19 have become the "new normal" at his dealership - and he couldn't be happier. Find out why in this episode of The Modern Tire Dealer Show.

Mike Manges

'You have to set the ground rules for the customer,' says Spencer Carruthers, owner of West Bridgewater, Mass.-based Kenwood Tire. 'It's not a one-way street anymore.' — "You have to set the ground rules for the customer," says Spencer Carruthers, owner of West Bridgewater, Mass.-based Kenwood Tire. "It's not a one-way street anymore."

Operational changes Spencer Carruthers made during COVID-19 have become the "new normal" at his dealership - and he couldn't be happier. Find out why in this episode of The Modern Tire Dealer Show.