Operations

Virginia Tire & Auto
'By refocusing on accountability, quality and the link between pay and production, you can preserve the value of flat rate pay while navigating the realities of a changing labor market,' says O'Connor. 'It’s not just about paying more. It’s about paying smarter.'
Dealers must now re-evaluate how they structure pay and incentives to regain control of profitability.
July 9, 2025
MTD
'We talk about consolidation, we talk about private equity and we talk about growth,' says Strandberg. 'But we don’t talk enough about what might be the most important decision a family business will ever face: Who’s next?'
March 30, 2026
ID 10162822 © Ron Sumners | Dreamstime.com
'Crude oil prices also remain an important driver of fuel costs, with the price of a barrel of oil surpassing the $100 mark multiple times,' says Healy.
March 25, 2026
Synchrony
'It is not the gift of gab that makes advisors successful,' says McCarron. 'Listening is a crucial skill, but then returning that listening exercise back to the customer through empathy usually seals the deal.'
March 18, 2026
MTD
'EVs will not go away,' says Van Batenburg. 'They make sense to many car owners and if America wants to stay competitive worldwide, we need to be a leader in electric drive systems.'
March 12, 2026
ID 23179560 © Joe Sohm | Dreamstime.com
'The gym didn’t get smaller,' says Randy O'Connor. 'We got bigger. The same can be true for our businesses, our shops, our bays and our workstations, if we choose to see it that way.'
March 10, 2026
Wonderland Tire
'Concentrating on that one thing puts your most insurmountable goals within reach and gives you a plan to execute,' says Kingman.
March 4, 2026
MTD
'We expect tier-two to remain the top performer in the long-term as consumers balance price and quality,' says Healy.
Feb. 23, 2026
ID 322680569 | Ai © Alexandersikov | Dreamstime.com
'But by removing friction, capturing missed opportunities and improving communication, AI gives independents more time to focus on relationships, service quality and local reputation,' says O'Connor
Feb. 16, 2026

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