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  • January 2020

    • January 2020

    one-man-tire-installation-service-builds-customer-base-with-fast-on-the-spot-service
    Service

    One-Man Tire Installation Service Builds Customer Base with Fast, ‘On-the-Spot’ Service

    Mike Manges
    Feb. 7, 2020
    Jeremy James says he “knew nothing” about servicing tires until several years ago. “I had never taken a tire off a rim in my life,” says the 38-year-old...
    dealers-report-continued-unit-sales-improvement
    Service

    Dealers Report Continued Unit Sales Improvement

    John Healy
    Feb. 7, 2020
    Our recent conversations with dealers leave us with the view that retail sell-out trends showed stability in November, with a slight drop in momentum from October. From a volume...
    conflict-unavoidance
    Service

    Conflict Unavoidance

    Mike Townsend
    Feb. 7, 2020
    Now that you’ve established the right kind of trust with your employees, let’s look at something that you, as a leader, will — at some point — contend ...
    but-wait-there-s-more-musings-on-ulrich-manges-and-m-a-activities
    Retail

    But Wait – There’s More! Musings on Ulrich, Manges and M&A Activities

    Greg Smith
    Feb. 7, 2020
    I’ve always enjoyed watching infomercials on television. It doesn’t matter what the product is, I enjoy watching how the salesperson makes me think it will solve every...
    end-of-the-line-for-me-but-not-for-you-the-independent-tire-dealer
    Service

    End of the Line for Me, But Not for You, the Independent Tire Dealer

    Bob Ulrich
    Feb. 7, 2020
    Brand loyalty, which among auto owners is very great, is very weak in the tire field. Only 30% of the respondents bought the same make of tires they owned last.” Those statements...

    More content from January 2020

    pick-your-target-and-don-t-be-all-things-to-all-people
    Management

    Pick Your Target – and Don’t be all Things to all People

    Michael McGregor
    Feb. 4, 2020
    Know your customer. This is important in any business, whether you are selling tires, or you are in my line of work, investment banking.
    the-art-of-the-interview
    Management

    The Art of the Interview

    Dennis McCarron
    Feb. 4, 2020
    The repair wasn’t done right.” Ever hear this from a customer? About 75% of the time, this statement results in the dreaded service “comeback.” That leaves...